SolaceTek 2010
Technical Support by the minute.
15 Minute Increments. Discounts for larger block purchases. The first
15 minutes of each call is used to diagnose your system and attempt to
connect. This time is not billed against your billable minutes. Only if
we are unable to connect will we then ask you if we can begin using
billable minutes to diagnose the issue that is keeping us from
connecting to your system. If you agree we will then begin using your
billable minutes to attempt to repair the problem keeping us from
connecting to your pc.
Technical Support by the Issue.
In this section we provide technical support based on the type of
service being provided, when purchasing these services, the expected
time to do the service is approximately 1 hour and no more than 1 hour
and 30 minutes. The assumption is that your system is experiencing
issues within the frame of reference each service provides. If another
issue is found on the system that needs addressing before the ticket
can be completed, an agent will offer to suspend the current service
and work the issue at hand via per minute services, or the use of
another per issue service.
